Quality is extremely important to us. Should you feel any problems with your purchase, you may contact us any time. We will always try to help you and find a decent solution for all of your concerns.
All MAY Ltd. products are covered for manufacturing defects or material defects for a warranty period of 2 years as of date of purchases. We will either replace or repair the faulty product although the compensation or a reduction of purchase price is concluded. The warranty doesn’t cover parts that are subject to wear in normal use, such as frame, brakes, forks, treadles, tires, bicycle chain, saddles, grips, spokes and similar parts.
The warranty only applies if there are no grounds of exclusion such as normal wear, damages by faulty manipulation, interventions or external circumstances as elemental damages, damage caused by humidity, crash or impact damages etc. The warranty also expires if the customer was aware of the faults upon purchase and did not report the errors immediately.
In cases of warranty, please contact us and we will handle your case immediately.